Privacy Policy

This Privacy Policy ("Policy") is published by bos96, operated through the domain bos96.cam (hereinafter referred to as "bos96", "the Platform", "we", "us", or "our"). bos96 is an international online gaming platform providing sports betting, live casino, slot games, and related services, with a primary focus on players located in Malaysia.

We recognise that privacy is a fundamental right. This Policy is designed to provide you — whether you are a registered player from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or any other location — with a clear and complete understanding of how bos96 handles your personal data throughout your relationship with us.

By registering an account on bos96.cam, accessing the Platform, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy. If you have any objections to the practices described herein, please discontinue use of the Platform and contact our support team to request account closure.

The following key terms are used throughout this Privacy Policy:

bos96 collects personal data through several channels in the course of providing our services. The categories of data we collect are described below.

3.1 Registration Data

When you create an account, we collect the information you provide, which typically includes:

• Full legal name
• Date of birth
• Residential address
• Email address
• Mobile phone number
• Chosen username and password (stored in encrypted form)

3.2 KYC and Identity Verification Data

To comply with our anti-money laundering (AML) and Know Your Customer (KYC) obligations, we may request and retain copies of government-issued identification documents, such as your Malaysian MyKad, NRIC, or passport, as well as proof of residential address and proof of ownership of the payment method used.

3.3 Financial and Transaction Data

We collect details of all financial transactions conducted on the Platform, including deposits, withdrawals, and wagers. This includes the payment method used (e.g., Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank), transaction amounts in MYR, timestamps, and transaction reference numbers. Full payment credentials (such as card numbers or e-wallet PINs) are never stored directly by bos96.

3.4 Gaming and Behavioural Data

We collect records of your activity on the Platform, including games played, wagers placed, betting markets accessed (such as EPL, Liga Super Malaysia, UEFA Champions League, and UFC), session durations, login timestamps, and device or browser type used to access the Platform.

3.5 Technical and Device Data

We automatically collect certain technical data when you access bos96.cam, including your IP address, browser type and version, operating system, screen resolution, referring URLs, and pages visited within the Platform.

3.6 Communications Data

If you contact our customer support team via live chat or email, we retain records of those communications for quality assurance, compliance, and dispute resolution purposes.

bos96 uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your player account, including processing deposits and withdrawals in MYR and crediting winnings.
• Identity and age verification: To confirm that you meet the minimum age requirement of 21 years and to verify your identity as part of our KYC process.
• Transaction processing: To process deposits and withdrawals through your chosen payment method (Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, or bank transfer) and to maintain accurate financial records.
• Fraud prevention and AML compliance: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the Platform.
• Regulatory compliance: To fulfil our obligations under applicable gaming and financial regulation, including responding to lawful requests from regulatory or law enforcement authorities.
• Customer support: To respond to your enquiries, complaints, and requests, and to maintain records of interactions for quality assurance purposes.
• Platform improvement: To analyse usage patterns and player behaviour in aggregate form to improve the features, performance, and content of bos96.cam.
• Responsible gambling monitoring: To identify patterns of behaviour that may indicate problem gambling and to administer responsible gambling tools such as deposit limits and self-exclusion.
• Marketing communications: To send you promotional messages, bonus offers, and platform updates — but only where you have provided consent or where we have a legitimate interest in doing so. You may opt out at any time.

bos96 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing that is required to fulfil our obligations to you as a registered player — including account operation, payment processing, and dispute resolution.
• Legal obligation: Processing required to comply with applicable law, including AML and KYC regulations, data retention obligations, and responses to lawful regulatory requests.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gambling monitoring, and aggregate analytics, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and the use of non-essential cookies, where your consent has been obtained. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

bos96 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may, however, share your data with the following categories of recipient in the circumstances described:

6.1 Payment Service Providers

To process deposits and withdrawals, we share the minimum necessary transaction data with our payment processing partners, including operators of Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX infrastructure, as well as Malaysian banking institutions such as Maybank, CIMB, Public Bank, RHB, and Hong Leong Bank. These parties process data solely for the purpose of executing your financial transactions.

6.2 Identity Verification Services

To fulfil our KYC obligations, we may engage third-party identity verification providers who process your identity documents on our behalf. Such providers are contractually bound to process data only for this specified purpose and to maintain appropriate security standards.

6.3 Regulatory and Law Enforcement Authorities

We may disclose personal data to regulatory authorities, law enforcement agencies, or other public bodies where required or permitted by applicable law, including in response to lawful court orders, regulatory investigations, or AML reporting obligations.

6.4 Technology and Infrastructure Partners

We use third-party cloud hosting, cybersecurity, and analytics infrastructure providers who may process personal data on our behalf as data processors. All such arrangements are governed by data processing agreements that mandate appropriate security and confidentiality standards.

bos96.cam uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and collect aggregate usage analytics. The categories of cookies we use are as follows:

7.1 Essential Cookies

These cookies are strictly necessary for the Platform to function. They maintain your login session, remember your language preference, and enable core security features. Essential cookies cannot be disabled without impairing basic Platform functionality.

7.2 Analytics Cookies

We use analytics cookies to collect aggregate, anonymised data about how players navigate bos96.cam — which pages are visited most frequently, how long players spend on specific sections, and which features generate the most engagement. This data is used solely to improve the Platform.

7.3 Functional Cookies

Functional cookies remember your display preferences, notification settings, and previously viewed promotions to provide a more personalised experience on return visits.

7.4 Managing Cookies

You may adjust your browser settings to refuse or delete non-essential cookies at any time. Please note that disabling certain cookies may affect the functionality and performance of some features on bos96.cam. Instructions for managing cookies are available in your browser's settings documentation.

bos96 retains personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law. Our general retention principles are as follows:

• Account data: Retained for the duration of your active account relationship with bos96, and for a minimum period of five (5) years following account closure, in accordance with our AML and regulatory record-keeping obligations.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission, or longer where required by applicable financial regulation.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for three (3) years from the date of the interaction, or longer where relevant to an ongoing dispute or regulatory matter.
• Technical and server logs: Typically retained for up to twelve (12) months, unless required for longer for security investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

bos96 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS): All data transmitted between your device and bos96.cam is encrypted using industry-standard 256-bit SSL/TLS encryption.
• Password security: Passwords are stored using one-way cryptographic hashing algorithms. bos96 staff cannot view your plaintext password at any time.
• Two-Factor Authentication (2FA): Available to all players and strongly recommended as an additional account security measure.
• Access controls: Access to personal data within bos96's systems is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations.
• Incident response: bos96 maintains a data breach response procedure. In the event of a breach that poses a risk to your rights, affected players will be notified in accordance with applicable regulatory requirements.

Subject to applicable law and the requirements of our regulatory obligations, you hold the following rights in relation to the personal data that bos96 holds about you. To exercise any of these rights, please contact our support team using the details in Section 14.

bos96 will respond to all rights requests within a reasonable timeframe, generally within 30 calendar days of receipt. We may request proof of identity before processing your request to protect against unauthorised access to your data. Please note that certain rights are subject to limitations where data must be retained for legal, regulatory, or contractual reasons.

The bos96 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you have reason to believe that a person under the age of 21 has registered an account or provided personal data to bos96, please contact our support team immediately.

The bos96 Platform may reference or interact with third-party services, including payment providers such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX, as well as Malaysian banking institutions. Each of these third parties operates under its own privacy policy and data practices, for which bos96 is not responsible.

When you make a deposit or withdrawal through a third-party payment provider, your interaction with that provider's interface is governed by their own terms and privacy policy. We encourage you to review those policies independently. bos96's privacy obligations apply only to data processed directly by us or by data processors acting on our behalf under binding contractual arrangements.

bos96 reserves the right to amend this Privacy Policy at any time. The most current version will always be available on bos96.cam with the effective date prominently displayed at the top of the Policy.

Where we make material changes to this Policy — particularly changes that affect how we use or share your personal data — we will notify registered players via the email address associated with their account and/or via a prominent notice on the Platform. We recommend reviewing this Policy periodically to remain informed of how bos96 handles your data.

Your continued use of the Platform following publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree to the revised Policy, please discontinue use of the Platform and contact our support team to request account closure.

If you wish to exercise any of your data rights, have questions about this Privacy Policy, or wish to raise a concern about how bos96 processes your personal data, please contact us through the following channels:

Our support team is available to all Malaysian players including those based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and Bangsar. All data-related enquiries are handled in English and treated with strict confidentiality.